Our customer satisfaction surveys are a fully automated, end-to-end solution to measure, track and analyze patient satisfaction. Points Medical has developed a service that will allow healthcare providers to measure patient satisfaction flexibly and fully automated with state-of-the-art technology. Points Medical Patient Satisfaction Surveys should be your solution of choice.

How does it work?

• Practice collects patient email address
• Email address is sent to Points Medical (file or real-time integration)
• Points Medical sends an email with a unique URL for patient to fill out survey (This prevents people from filling out fake surveys)
• Results are sent back real-time and anonymously to the Patient Satisfaction Survey Results Analyzer
• Results can be displayed in the online Points Medical Survey Analyzer in real-time

Why is our Patient Satisfaction Survey the solution of choice?

Fully automated:

Our system integrates with your practice processes and systems. Your patient data , which are required for the surveys, will be automatically imported into our survey sender. Your patients will receive an email with a link to your survey. Our system does not allow duplicate entry of surveys or the completion of spam surveys to ensure quality results.

Real-time results:

As soon as a patient has filled out the survey, you will be able to see the results in the data analyzer. Our system provides real-time data and results.

Customized:

All surveys can be customized to your needs. Our experienced team will help you to create the most effective surveys to meet your objectives.

Cost effective:

Most current solutions are snail-mail based. As a result, these solutions are very expensive to execute and provide only a limited amount of data due to cost.

More meaningful data:

Due to the highly automated system, our surveys produces thorough data because of the higher return rate than snail-mail